FAQs

Answers to your Questions

*We are  not offering service for Bunjang and Jungonara

What are the fees KoreanBuddy Charges?

KoreanBuddy charges a commission on orders based on the total cost of the items in an order, 10% minimum $9USD.     The KoreanBuddy fee is charged on the product invoice and only shipping is charged on the final invoice. *We charge +3% exchange rate to cover some of the fees charged by Paypal. 

  • 10% – Products you provide links for (minimum $9)
    • The minimum commission fee is $9.00USD 
    • Invoices totaling $90 or less are charged the minimum fee
    • Returning items is $10 per item★Note for exchange/return: clothing and goods have a 5 days return policy from the date we ordered.

Combined Orders

KoreanBuddy fee is calculated independently for each invoice in an order.  The first invoice is 10% minimum $9 and each additional invoice is exactly the same.  It is most cost efficient to submit your entire order in one request because each additional invoice we create is subject to the minimum KoreanBuddy fee.  If you need to add or adjust an order, please do so before making payment on the first invoice.

How does Shipping Work and How much does it Cost?

During the pandemic we can use 3 basic choices for shipping; DHL, EMS, surface mail (select countries only).  DHL takes 2-5 business days, EMS will take between 2 and 4 weeks, surface mail takes 2 -3 months. 

Checkout the shipping rates.

*We have limited storage space so any orders that have not been paid for 2 months after the shipping invoice was sent will be considered abandoned.

*Refund note: If you order 1 product and then change your mind after we have ordered it, we will refund your payment minus the minimum KoreanBuddy fee of $9.

Note on low value items (stickers)

Due to the disproportionately high amount of time it takes to handle sticker orders,  items under 3,000KRW will be accepted under our discretion. Normally we will accept 1 or 2 items under 3,000KRW per order. If you are ordering more than quantity 1 of an item, it will be accepted.  A list with 10 stickers under 3,000KRW each will not be accepted.

1 sticker A 1,500KRW –> Not accepted. 3 of sticker A 1,500KRW each –> Will be accepted

*What Payment Methods are Accepted?

Paypal accepts all major credit cards and bank cards.  KoreanBuddy accepts the currencies listed below through Paypal. The currency is chosen when you place your order. Bitcoin, Litecoin and other cyrpto currencies are accepted as well as domestic bank transfers here in Korea. If you pay with Bitcoin you will get a 50% discount on the KoreanBuddy fee on every order 🙂

Why do I have to Pay 2 Separate Invoices?

Because shipping rates depend on the item’s weight, and sometimes it isn’t possible for me to estimate the weight exactly before I have my hands the item.  For that reason, I can quote an estimated shipping rate up front and must use a 2 invoice system so I don’t over or under charge you for shipping.

*When the item(s) weight is clearly known we will make an effort to use a 1 invoice process where we add the shipping and fee all together on 1 invoice.

Why are you charging an extra 3% on the exchange rate?

This extra 3% is to cover some of the high costs of using Paypal.  We use the exchange rate from Paypal +3%. If you would like to avoid these fees and save 50% on the KoreanBuddy fee on our order* please consider using bitcoin.
*Does not include package forwarding orders

How do I Pay in Bitcoin?

Customers paying in Bitcoin will always receive a discount on the KoreanBuddy fee* because we love Bitcoin! And accepting credit card payments is very expensive.  You will need a bitcoin wallet and some Bitcoin first.  Learn more Here.

Bitcoin

What Shipping Methods are Available?

KoreanBuddy uses DHL and Korea Post; EMS, and regular Korea Post to ship both domestically and internationally.  I send all packages marked as gifts.  Find all the shipping rates here. EMS services 102 countries that parcels can reach in 3-5 business days (as stated by the postal service and not guaranteed by KoreanBuddy.)  EMS shipments include a tracking number so you can see the shipment progress each step of the way.  Track packages here.

Note: small packets are defined as less than 2Kg and length+width+height is less than 90cm.

Can I Confirm you Purchased the Correct Items before you Send Them?

Yes! I will use the URL you provide in the order form to purchase the items.  If you do not have a URL,  I’ll find the item and share the URL with you.  Prices for each item will be listed on invoice #1.  Once  I’ve received the items, I’ll take pictures of all of them and share them with you so you can once more confirm I’ve got exactly what you’ve ordered.

Will I have to pay custom taxes in my own country?

The rules regarding taxes are different in each country.  Packages above a certain value may be taxed.  Please check with customs in your country to find out if there will be any duties levied on the products you purchase.  KoreanBuddy is not responsible for any taxes that may be charged by you countries Customs. 

How Long will it Take to get My Package?

Between 5-35 days.  We respond as fast as we can to newly submitted orders. Sometimes that means 10 minutes and sometimes it means 48 hours.  We Monday, Wednesday and Friday so once you pay the shipping costs I’ll ship your items the next business day.  Depending on whether you choose regular post, DHL or EMS it could be 2-30 days later that the shipment is at your door.

*We have limited storage space so any orders that have not been paid for 2 months after the shipping invoice was sent will be considered abandoned.

How Do I Track My Order?

To track orders sent via EMS follow this link. Tracking numbers have the format EBXXXXXXXXXKR.

DHL

Once the package has been shipped, you will receive an email update with the tracking number directly from DHL.  Tracking is available from the DHL website. 

EMS Rates for Common Shipping Destinations and Weights

During the pandemic EMS takes 2-4 weeks to ship to 102 countries around the world, but can take longer in some instances.  You can track the delivery from door to door.  Rates in USD.  For heavier items check the links above.

*Mists and spray bottles along with products which contain batteries cannot be sent via EMS, only by DHL.

DHL

Regular Mail Rates (registered*) not available during the pandemic

Regular mail takes 10-14 days. Up to 2Kg.  *Note: these prices include a ~$2.35 charge for registering the packages so in the case a package goes missing it can be found. This process is extremely slow taking 1-2 months and not always successful.

How do I place an Order?

Copy the links / URL of the items you would like and paste them in our order form here we will do the rest.

*NOTE – sticker and low value items – due to the disproportionately high amount of time it takes,  items under 3,000KRW will be accepted under our discretion. Normally we will accept 1 item under 3,000KRW per order. If you are ordering more than quantity 1 of an item, it will be accepted.

1 sticker A 1,500KRW –> X. 3 sticker A 1,500KRW each –> O

Do I Need an Account to Place an Order?

No. To get started fill out the product order form here.

What Happens if my Items are Lost in the Mail?

KoreanBuddy cannot be responsible for items lost in the mail. To date only 1 box has been lost so the chances of this happening are far less than 0.1%  If you have a high value item or are worried about the item being lost I recommend choosing the DHL or EMS option so the package can be tracked with a tracking number.

Termination of Orders After 2 Months

Orders will be considered terminated after 2 months with no contact from shopper from when the shipping invoice is issued. This is because we have limited storage space.

What Happens if an Item has Gone Up in Price or Out of Stock since I Ordered it?

If the item has gone up in price before you have paid invoice 1 you can decide whether you still want to order it or not.  If the price increase is under less than 5% or $5 then we will simply charge the difference on invoice 2.  If the item price has gone up more than 5% or $5 I’ll contact you and ask if you want to continue with the order or return the product within the usual 7 day return window. 

If the item has gone out of stock before you have paid invoice 1 I’ll let you know and give you an alternative option if there is one.  If you have already paid invoice 1 I’ll refund you the difference on invoice 2.  Or refund the full amount if the order is only this 1 item.

How Do I Cancel or Change My Order?

To cancel your order before I’ve ordered your items, simply send me a message through the chat on our website.  After I’ve ordered your items we have to follow the return policies of the companies we’ve purchased the items from.  I’ll handle all communications for returns or changes so you don’t have to worry.  Returning a product is subject to a $10 fee. To add a product to your order, simply submit another order through the order forms here and be sure to write me a note that it is an addition to an existing order.

Can I Return a Product?

KoreanBuddy follows the selling companies return policies. 

★Note for exchange/return: clothing and goods have a 5 days return policy from the date we ordered.

 Please let us know quickly if you would like to return/exchange a product. Once a product is shipped internationally it cannot be returned.

Cost of returning items is $10 per item plus the return shipping cost.

*Refund note: If you order 1 product and then change your mind after we have ordered it, we will refund your payment minus the minimum KoreanBuddy fee of $9.

How do I use my referral code and when do I see the discount?

Referral codes can be used by first time customers only.  Enter the referral code in the referral code space on the order form when you Place and Order.  I will confirm that the code is valid and you will see it on the first invoice where the KoreanBuddy fee is charged. You can only use a referral code once.  The discount is $4.50 off the KoreanBuddy fee.

Note on Discounts and Combined Shipping

Discounts are valid on all shopping service orders, including tickets, (maximum discount $20USD) except on orders with multiple order forms or ordering requests are involved.  Discounts cannot be used on combined shipping orders because these orders require additional time and effort on our part. Discounts are currently not offered on package forwarding services or domestic bank transfer services.

Where do I get KoreanBuddy promo codes

Promo codes are normally given out in our newsletter updates to all shoppers or posted on social media. @KoreanBuddy

I Need to Make a Domestic Payment in KRW

KoreanBuddy can make domestic bank transfers in KRW on your behalf.  Send us the receiver’s banking information, the amount and the purpose of the payment.

The KoreanBuddy fee for domestic transfers is 8% of the transfer value minimum $4.50USD.  This is calculated PER TRANSFER.

Any unanswered questions? Contact US