Answers to your Questions
What are the fees KoreanBuddy Charges?
KoreanBuddy charges a commission on orders based on the total cost of the items in an order. *We charge a +3% exchange rate to cover the fees charged by Paypal. For more info please see the question “Why are you charging an extra 3% now?”
Commission rates are based on each item so if you order 3 items and have the url for 2 items and not for 1 then 2 items will be charged 10% commission and 1 item will be charged 20% commission.
Item 1 $69 URL = yes
Item 2 $35 URL = no
Item 3 $30URL =yes quantity = 3
Item 1 – 10% – $6.90
Item 2 – 20% – $7
Item 3 – quantity 3 ($90) 10% – $9.00
Total commission = $6.90+$7.00+$9.00 = $22.90
Item 1 $22.50 url = no
Item 2 $5.00 url = yes
Item 3 $7.95 url = no
Item 1 – 20% – $5
Item 2 – 10% – $0.50
Item 3 – 20% – $1.59
Total commission = $5+$0.50+$1.59 = $7.09 – less than $9.00 minimum so total commission on this order is $9.00.
How does Shipping Work and How much does it Cost?
We offer 3 basic choices for shipping; EMS, airmail and regular mail. EMS will take between 2 and 4 days, airmail around 10 days and regular mail about 2-3 weeks. Rates are based on package weight. If your package is just over a shipping limit I will do everything I can to get your package charged at the lower rate.
Mists/sprays and batteries cannot by sent by airmail. They can only be sent by surface mail which takes over a month. Please consider that when ordering these items.
Example order #1: Order going to Malaysia (zone 2)
too cool for school body lotion $8.50 270g url given = yes
too cool for school BB cream $9.50 85g url given = yes
too cool for school eyeliner $7.75 25g url given = yes
extra sample and packaging free 100g
Domestic shipping = $2.25
Commission on all items is 10% however the total value of the items is under $90 dollars so minimum commission of $9.00 is charged.
Total weight is 270g+85g+25g+100g = 480g
chargeable weight is 0.5Kg
Invoice #1 = total item value + domestic shipping
$25.25 + $2.25 = $27.50
Invoice #2 = KoreanBuddy fee + international shipping 0.5Kg to Malaysia (zone 2) EMS
$9.00 + 19000 won ($16.45USD) = $25.45
*We have limited storage space so any orders that have not been paid for 3 months after the shipping invoice was sent will be considered abandoned.
*What Payment Methods are Accepted? (Updated May 2nd 2017)
I accept all major credit cards and bank cards. KoreanBuddy now accepts all currencies listed below. The currency can be chosen when you place your order and can be changed at any time. Bitcoin (the preferred payment method) and domestic bank transfers here in Korea are also accepted. If you pay with Bitcoin you will get a 50% discount on the KoreanBuddy fee on every order 🙂
Why do I have to Pay 2 Separate Invoices?
Because shipping rates depend on the item’s weight, and sometimes it isn’t possible for me to estimate the weight exactly before I have my hands the item. For that reason, I can quote an estimated shipping rate up front and must use a 2 invoice system so I don’t over or under charge you for shipping.
*When the item(s) weight is clearly known we will make an effort to use a 1 invoice process where we add the shipping and fee all together on 1 invoice.
Why are you charging an extra 3% on the exchange rate now?
KoreanBuddy has always paid approx. 3% in fees to Paypal to accept payments from shoppers. For the past year, we have paid this fee ourselves and not passed it along to shoppers. We cannot continue to do this. There is no change in cost for all shoppers not paying in USD. Instead of paying the 3% conversion rate to USD from your own currency to Paypal, that 3% will go to KoreanBuddy and help us to continue providing the best service possible. To our USD paying customers, I am really sorry to give you this additional burden. The result however will be KoreanBuddy continues to operate and help everyone purchase and receive all the fantastic products available in Korea!
How do I Pay in Bitcoin?
Customers paying in Bitcoin will always receive a discount on the KoreanBuddy fee because we love Bitcoin! And accepting credit card payments is very expensive. You will need a bitcoin wallet and some Bitcoin first. Learn more Here.
What Shipping Methods are Available?
KoreanBuddy uses Korea Express Mail Service (EMS), airmail and regular Korea Post to ship both domestically and internationally. I send all packages as registered items, even the regular mail is registered. Find all the shipping rates here. EMS services 102 countries that parcels can reach in 2-4 business days. EMS shipments include a tracking number so you can see the shipment progress each step of the way. You can enter tracking numbers here.
Note: small packets are defined as less than 2Kg and length+width+height is less than 90cm.
Can I Confirm you Purchased the Correct Items before you Send Them?
Yes! I will use the URL you provide in the order form to purchase the items. If you do not have a URL, I’ll find the item and share the URL with you. Prices for each item will be listed on invoice #1. Once I’ve received the items, I’ll take pictures of all of them and share them with you so you can once more confirm I’ve got exactly what you’ve ordered.
How Long will it Take to get My Package?
Between 5-35 days. We respond as fast as we can to newly submitted orders. Sometimes that means 10 minutes and sometimes it means 48 hours. We do shipping every weekday so once you pay the shipping costs I’ll ship your items the next business day. Depending on whether you choose regular post, airmail or EMS it could be 2-30 days later that the shipment is at your door.
*We have limited storage space so any orders that have not been paid for 3 months after the shipping invoice was sent will be considered abandoned.
How Do I Track My Order?
To track orders sent via EMS follow this link. Tracking numbers have the format EMXXXXXXXXXKR.
Airmail can be tracked while it’s in Korea from the same link as EMS (international parcels option) and tracking codes have the format CRXXXXXXXXXKR. As soon as the package leaves Korea it can be tracked on your home country’s post office website. The updates are not as frequent or as quick as EMS. Also, some countries don’t even bother to update the tracking information. USPS does update.
All regular mail packages we send are registered and are tracked started to finish by some countries. They have the format RRXXXXXXXXXKR. They can also be tracked here.
EMS Rates for Common Shipping Destinations and Weights
EMS take 2-4 days to ship to 102 countries around the world. You can track the delivery from door to door. Rates in USD. For heavier items check the links above.
*Mists and spray bottles along with products which contain batteries cannot be sent via EMS and airmail, only via ship.
AirMail Rates for Common Shipping Destinations and Weights
Air mail takes 10-14 days. Has a tracking number. Rates in USD. For heavier items check the links above.
Regular Mail Rates (registered*) for Common Shipping Destinations and Weights
Regular mail takes 10-14 days. Registered parcel. Rates in USD. For heavier items check the links above. *Note: these prices include a ~$2.35 charge for registering the packages so in the chance a package goes missing it can be tracked.
How do I place an Order?
There are two methods, order form or your own shopping list. The first is by entering the item information into our order form or ticket order form. The second method is to send us your custom shipping list via document upload by clicking on the “send shopping list” button found on the right hand side of our website.
Do I Need an Account to Place an Order?
At this time you do not require an account to place an order with KoreanBuddy. I will however require you to provide me your name, phone number and address to send your items to you.
What Happens if my Items are Lost in the Mail?
At this time I cannot be responsible for items lost in the mail. To date only 1 box has been lost so the chances of this happening are far less than 0.5% If you have a high value item or are worried about the item being lost I recommend choosing the EMS option so the package can be tracked with a tracking number. We strongly recommend adding insurance to items over $500. After checking out how the orders go for a while I hope I can provide another solution for this situation.
What Happens if an Item has Gone Up in Price or Out of Stock since I Ordered it?
If the item has gone up in price before you have paid invoice 1 you can decide whether you still want to order it or not. If the price increase is under less than 5% or $5 then we will simply charge the difference on invoice 2. If the item price has gone up more than 5% or $5 I’ll contact you and ask if you want to continue with the order or return the product within the usual 7 day return window.
If the item has gone out of stock before you have paid invoice 1 I’ll let you know and give you an alternative option if there is one. If you have already paid invoice 1 I’ll simply refund you the difference on invoice 2. Or refund the full amount if this item is the only one in the order.
How Do I Cancel or Change My Order?
To cancel your order before I’ve ordered your items, simply send me a message through the chat on our website. After I’ve ordered your items we have to follow the return policies of the companies we’ve purchased the items from. I’ll handle all communications for returns or changes so you don’t have to worry. To add a product to your order, simply submit another order through the order forms here and be sure to write me a note that it is an addition to an existing order.
You can change your order before the order has been shipped for no extra cost.
How Can I Return a Product?
Once a product is purchased we must follow the selling companies return policies. Many Korean companies allow returns within a 7 day window. If we can request a return within 7 days then the item can be returned. If you live internationally however returns are extremely difficult. Higher value items and electronics will have standard warranties you can utilize in many cases.
How do KoreanBuddy referral codes work?
As someone who has made an order with me in the past, you can pass your email address on to your Buddy and they can use it as a referral code. They enter it into the referral code space in the Place an Order form and once they place an order, you will be notified of your free EMS upgrade.
Each additional referral gets you an additional EMS shipping upgrade, so refer all your Buddies^^ There is no limit on how many Buddies you can refer.
How do I use a shipping upgrade credit?
If you have a free shipping upgrade credit, when you receive the shipping invoice the shipping fee will be the cost of sending your box via airmail. Once you make the payment for the shipping invoice I will send your box via EMS and I’ll take care of the price difference. You save between $6 and $21 dollars, plus get your haul more than a week quicker!
Your referred New Buddy will receive 50% off the KoreanBuddy fee (maximum $20) on their first order when they enter your email address into the referral code space on the order form page. (minimum $4.50 in savings.)
How do I use my referral code and when do I see the discount?
To get the referral discount enter the referral code from your Buddy in the referral code space on the order form when you Place and Order. I will confirm that the code is valid. I will calculate the discount and you will see it on the second invoice where the KoreanBuddy fee is charged. You can only use a referral code once. The discount is 50% of the KoreanBuddy fee to a maximum of $20.
*Some referral codes are product type specific i.e. only work on cosmetics or clothing etc. **Referral codes do work with ticket orders *** Used product orders are not eligible for referral code discounts.
How do I know how shipping upgrade credits I have?
Every time one of your buddies places an order using your referral code, which is just your email address, I will notify you by email that you have received an additional shipping upgrade credit. You can also send me a message any time to ask how many credits you currently have.
I don’t want to give out my email, but I want to refer a Buddy
If your uncomfortable giving out your email address, let me know and we can decide on a custom referral code that I will use to identify and credit you. I gotcha Buddy.
When should I request tickets?
The sooner the better. Many concerts are very popular and tickets sell out quickly. You can request tickets as soon as the concert dates are announced. Keep in mind we only help find tickets to events in Korea. We don’t work with concerts outside of Korea.
If you request tickets 2 or 3 days before an event it’s unlikely we can help you that quickly so try to request tickets as early as possible.
Explain the ticket buying process to me
For the more popular concerts we post all the information about the show in the Upcoming Concerts page.
Tickets for popular shows sell out in minutes. The opening sales are so competitive KoreanBuddy doesn’t buy tickets on the day of the first sale. We buy 95% of our tickets from the resale market TicketBay. KoreanBuddy is a completely personalized service so each customer’s experience can differ, but generally, when we receive a ticket request we will help you search the ticket listings and provide you with some options within your budget and preferences.
Once we find tickets we will send an invoice for the value of the tickets plus the KoreanBuddy fee (20% for all tickets regardless of whether you provide the link). After you have made payment we purchase the tickets.
We will send photos of the tickets after we receive them.
How do I receive my tickets?
There are 4 ways to get your tickets.
1) When there is enough time before the concert date we can send the tickets to you in your country with EMS shipping. This costs between 10 and 15 dollars and takes 3-4 business days.
2) We can send tickets anywhere in Korea for free.
3) You can pick them up directly from us in Seoul. We will provide you with the location and date in some cases.
4) Some tickets must be picked up on the day of the event. In these cases KoreanBuddy sends you the reservation number in an email and you can show that number to get the tickets at the event.
How safe is TicketBay?
TicketBay is very safe. They have an escrow system which means the ticket seller doesn’t get the money until after we have received and verified the tickets. We have purchased many tickets through TicketBay and have never seen a fake ticket. We can guarantee you will get the tickets or 100% of your money back.
Can the Ticket seller cancel the sale? What happens then?
The ticket seller can cancel the sale at anytime, for any reason, and this does happen sometimes. In this case KoreanBuddy will repurchase similar tickets for you again. If there are not similar tickets available we will work with you to find others or refund your money if you request.