FAQs

Answers to your Questions

*We are  not offering service for Bunjang and Jungonara

What are the fees KoreanBuddy Charges?

KoreanBuddy charges a commission on orders based on the total cost of the items in an order.     The KoreanBuddy fee is charged on the product invoice and only shipping is charged on the final invoice. *We charge +3% exchange rate to cover some of the fees charged by Paypal. 

  • 10% – Products you provide links for
  • 20% – Products you don’t have a link for,  all tickets (regardless of having the link or not), in-store purchases.

Commission rates are based on each item so if you order 3 items and have the url for 2 items and not for the 3rd item then 2 items will be charged 10% commission and 1 item will be charged 20% commission.

    • The minimum commission fee is $9.00USD (including most naverblog orders) Invoices totalling $90 or less are charged the minimum fee
    • We are currently not offering service for Bunjang and Jungonara orders* – August 21st

Combined Orders

KoreanBuddy fee is calculated separately and independently for each invoice in an order.  The first invoice is 10% minimum $9 and each additional invoice is 10% minimum $4.50.

Example #1:
Item 1 $69 URL = yes
Item 2 $35 URL = no
Item 3 $30URL =yes quantity = 3
Commission =
Item 1 – 10% – $6.90
Item 2 – 20% – $7
Item 3 – quantity 3 ($90) 10% = $9.00
Total commission = $6.90+$7.00+$9.00 = $22.90

Example #2 (one combined order):
Invoice 1 total $80
Invoice 2 total $35
Invoice 3 total $60

Total commission = invoice 1 = $9, invoice 2 = $4.50 (minimum), invoice 3 = $6.00 (more than minimum so 10%)

How does Shipping Work and How much does it Cost?

We offer 3 basic choices for shipping; EMS, airmail and regular mail.  EMS will take between 2 and 4 days, airmail around 10 days and regular mail about 2-3 weeks. Rates are based on package weight.  If your package is just over a shipping limit I will do everything I can to get your package charged at the lower rate.

Mists/sprays and batteries cannot by sent by airmail.  They can only be sent by surface mail which takes over a month.  Please consider that when ordering these items.

First, go here and find out which zone your country falls under.  Next checkout the shipping rates.

Example order #1: Order going to Malaysia (zone 2)
too cool for school body lotion $8.50 270g url given = yes
too cool for school BB cream $9.50 85g url given = yes
too cool for school eyeliner $7.75 25g url given = yes
extra sample and packaging free 100g
Domestic shipping = $2.25

Commission on all items is 10% however the total value of the items is under $90 dollars so minimum commission of $9.00 is charged.

Total weight is 270g+85g+25g+100g = 480g

chargeable weight is 0.5Kg

Invoice #1 = total item value + domestic shipping

$25.25 + $2.25 + minimum $9 KoreanBuddy fee = $36.50

Invoice #2 = shipping 0.5Kg to Malaysia (zone 2) EMS

17500 won ($16.44USD) =$16.44

*We have limited storage space so any orders that have not been paid for 3 months after the shipping invoice was sent will be considered abandoned.

*Refund note: If you order 1 product and then change your mind after we have ordered it, we will refund your payment minus the minimum KoreanBuddy fee of $9.

Note on Discounts and Combined Shipping

Referral discounts are valid on all orders (maximum discount $20USD) except orders with multiple orders form or ordering requests are involved.  In other words, discounts cannot be used on combined shipping orders because these orders require additional time and effort on our part.

*What Payment Methods are Accepted? (Updated May 2nd 2017)

I accept all major credit cards and bank cards.  KoreanBuddy accepts the currencies listed below through Paypal. The currency is chosen when you place your order. Bitcoin, Litecoin and other cyrpto currencies are accepted as well as domestic bank transfers here in Korea. If you pay with Bitcoin you will get a 50% discount on the KoreanBuddy fee on every order 🙂

Why do I have to Pay 2 Separate Invoices?

Because shipping rates depend on the item’s weight, and sometimes it isn’t possible for me to estimate the weight exactly before I have my hands the item.  For that reason, I can quote an estimated shipping rate up front and must use a 2 invoice system so I don’t over or under charge you for shipping.

*When the item(s) weight is clearly known we will make an effort to use a 1 invoice process where we add the shipping and fee all together on 1 invoice.

Why are you charging an extra 3% on the exchange rate?

This extra 3% is to cover some of the high costs of using Paypal.  We use the exchange rate from Paypal +3%. If you would like to avoid these fees and save 50% on the KoreanBuddy fee every time please consider using bitcoin.

How do I Pay in Bitcoin?

Customers paying in Bitcoin will always receive a discount on the KoreanBuddy fee because we love Bitcoin! And accepting credit card payments is very expensive.  You will need a bitcoin wallet and some Bitcoin first.  Learn more Here.

  Bitcoin

What Shipping Methods are Available?

KoreanBuddy uses Korea Express Mail Service (EMS), airmail and regular Korea Post to ship both domestically and internationally.  I send all packages as registered items, even the regular mail is registered.  Find all the shipping rates here. EMS services 102 countries that parcels can reach in 2-4 business days.  EMS shipments include a tracking number so you can see the shipment progress each step of the way.  You can enter tracking numbers here.

Orders over 150,000KRW must be sent by airmail or EMS

Note: small packets are defined as less than 2Kg and length+width+height is less than 90cm.

Can I Confirm you Purchased the Correct Items before you Send Them?

Yes! I will use the URL you provide in the order form to purchase the items.  If you do not have a URL,  I’ll find the item and share the URL with you.  Prices for each item will be listed on invoice #1.  Once  I’ve received the items, I’ll take pictures of all of them and share them with you so you can once more confirm I’ve got exactly what you’ve ordered.

Will I have to pay custom taxes in my own country?

The rules regarding taxes are different in each country.  Packages above a certain value may be taxed.  Please check with customs in your country to find out if there will be any duties levied on the products you purchase.  KoreanBuddy is not responsible for any taxes that may be charged by you countries Customs. 

How Long will it Take to get My Package?

Between 5-35 days.  We respond as fast as we can to newly submitted orders. Sometimes that means 10 minutes and sometimes it means 48 hours.  We do shipping every weekday so once you pay the shipping costs I’ll ship your items the next business day.  Depending on whether you choose regular post, airmail or EMS it could be 2-30 days later that the shipment is at your door.

*We have limited storage space so any orders that have not been paid for 3 months after the shipping invoice was sent will be considered abandoned.

How Do I Track My Order?

To track orders sent via EMS follow this link. Tracking numbers have the format EMXXXXXXXXXKR.

Airmail can be tracked while it’s in Korea from the same link as EMS (international parcels option) and tracking codes have the format CRXXXXXXXXXKR.  As soon as the package leaves Korea it can be tracked on your home country’s post office website.  The updates are not as frequent or as quick as EMS.  Also, some countries don’t even bother to update the tracking information.  USPS does update.

All regular mail packages we send are registered however they cannot be tracked outside of Korea.

EMS Rates for Common Shipping Destinations and Weights

EMS take 2-4 days to ship to 102 countries around the world.  You can track the delivery from door to door.  Rates in USD.  For heavier items check the links above.

*Mists and spray bottles along with products which contain batteries cannot be sent via EMS and airmail, only via ship.

AirMail Rates for Common Shipping Destinations and Weights

Air mail takes 10-14 days.  Has a tracking number.  Rates in USD.  For heavier items check the links above.

 

Regular Mail Rates (registered*) for Common Shipping Destinations and Weights

Regular mail takes 10-14 days.  Registered parcel.  Rates in USD.  For heavier items check the links above.  *Note: these prices include a ~$2.35 charge for registering the packages so in the case a package goes missing it can be found. This process is extremely slow taking 1-2 months and not always successful.

How do I place an Order?

Please fill out the order form or ticket order form.

Do I Need an Account to Place an Order?

No. To get started fill out the order form here: koreanbuddy.com/help/

What Happens if my Items are Lost in the Mail?

KoreanBuddy cannot be responsible for items lost in the mail. To date only 1 box has been lost so the chances of this happening are far less than 0.5%  If you have a high value item or are worried about the item being lost I recommend choosing the EMS option so the package can be tracked with a tracking number.  Orders over 150,000KRW must be sent by airmail or EMS. We strongly recommend adding insurance to items over $500.

Termination of Orders After 3 Months

Orders will be considered terminated after 3 months with no contact from shopper from when the shipping invoice is issued. This is because we have limited storage space.

What Happens if an Item has Gone Up in Price or Out of Stock since I Ordered it?

If the item has gone up in price before you have paid invoice 1 you can decide whether you still want to order it or not.  If the price increase is under less than 5% or $5 then we will simply charge the difference on invoice 2.  If the item price has gone up more than 5% or $5 I’ll contact you and ask if you want to continue with the order or return the product within the usual 7 day return window. 

If the item has gone out of stock before you have paid invoice 1 I’ll let you know and give you an alternative option if there is one.  If you have already paid invoice 1 I’ll refund you the difference on invoice 2.  Or refund the full amount if the order is only this 1 item.

How Do I Cancel or Change My Order?

To cancel your order before I’ve ordered your items, simply send me a message through the chat on our website.  After I’ve ordered your items we have to follow the return policies of the companies we’ve purchased the items from.  I’ll handle all communications for returns or changes so you don’t have to worry.  To add a product to your order, simply submit another order through the order forms here and be sure to write me a note that it is an addition to an existing order.

You can change your order before the order has been shipped for no extra cost.

Can I Return a Product?

KoreanBuddy follows the selling companies return policies.   Most companies allow returns within a 7 day window. Once you receive photos of your order please let us know quickly if you would like to return/exchange a product. Once a product is shipped internationally it cannot be returned.

*Refund note: If you order 1 product and then change your mind after we have ordered it, we will refund your payment minus the minimum KoreanBuddy fee of $9.

How do KoreanBuddy referral codes work?

As someone who has made an order with me in the past, you can pass your email address on to your Buddy and they can use it as a referral code.  They enter it into the referral code space in the Place an Order form and once they place an order, you will be notified of your free EMS upgrade.  Referral codes are valid for 3 months from your most recent order. They are for referring first time customers.

Each additional referral gets you an additional EMS shipping upgrade, so refer all your Buddies^^ There is no limit on how many Buddies you can refer, but you can’t refer yourself.

How do I use a shipping upgrade credit?

If you have a free shipping upgrade credit, when you receive the shipping invoice the shipping fee will be the cost of sending your box via airmail.  Once you make the payment for the shipping invoice I will send your box via EMS and I’ll take care of the price difference. You save between $6 and $21 dollars, plus get your haul more than a week quicker!

Your referred New Buddy will receive $4.50 off the KoreanBuddy fee on their first order when they enter your email address into the referral code space on the order form page

How do I use my referral code and when do I see the discount?

Referral codes can be used by first time customers only.  Enter the referral code in the referral code space on the order form when you Place and Order.  I will confirm that the code is valid and you will see it on the first invoice where the KoreanBuddy fee is charged. You can only use a referral code once.  The discount is $4.50 off the KoreanBuddy fee.

*Some referral codes are product type specific i.e. only work on cosmetics or clothing etc. **Referral codes do work with ticket orders *** In-store purchase orders are not eligible for referral code discounts.

Note on Discounts and Combined Shipping

Referral discounts are valid on all orders except orders with multiple invoices or ordering requests.  In other words, discounts cannot be used on combined shipping orders because these orders require additional time and effort on our part.

How do I know how shipping upgrade credits I have?

Every time one of your buddies places an order using your referral code, which is just your email address, I will notify you by email that you have received an additional shipping upgrade credit.  You can also send me a message any time to ask how many credits you currently have. Shipping upgrades expire if not used within 1 year.

 

Where will the discount appear, where can I see it?

The discounts are on the KoreanBuddy fee. The KoreanBuddy fee appears on the first invoice.  *And note only one referral/discount offer can be used per order*

I don’t want to give out my email, but I want to refer a Buddy

If your uncomfortable giving out your email address, let me know and we can decide on a custom referral code that I will use to identify and credit you. I gotcha Buddy.

50% discount for sharing your KoreanBuddy experience

After placing and order you can share your experience on social media, blogs, reddit etc. and receive a 50% discount on the KoreanBuddy fee on your next order.  Send us the link to your post to receive credit (max $20USD).  Social media accounts must have 100+ followers to be eligible.  No requirement for blogs, reddit or other posts.

How do I Buy Tickets with KoreanBuddy

You can request tickets with the ticket request form.  The more details you can give us the faster we can find and purchase the right tickets for you.
The KoreanBuddy fee for tickets is 20% regardless of who finds the link.  If can’t get the ticket you want you get 100% of your money back. 

When should I request tickets?

The sooner the better. Many concerts are very popular and tickets sell out quickly.  You can request tickets as soon as the concert dates are announced. Keep in mind we only help find tickets to events in Korea. We don’t work with concerts outside of Korea.

If you request tickets 2 or 3 days before an event it’s unlikely we can help you that quickly so try to request tickets as early as possible.

Explain the ticket buying process to me

For the more popular concerts we post all the information about the show in the Upcoming Concerts page.

Tickets for popular shows sell out in minutes.  The opening sales are so competitive KoreanBuddy doesn’t buy tickets on the day of the first sale.  We buy 95% of our tickets from the resale market TicketBay.  KoreanBuddy is a completely personalized service so each customer’s experience can differ, but generally, when we receive a ticket request we will help you search the ticket listings and provide you with some options within your budget and preferences.

Once we find tickets we will send an invoice for the value of the tickets plus the KoreanBuddy fee (20% for all tickets regardless of whether you provide the link).  After you have made payment we purchase the tickets.

We will send photos of the tickets after we receive them.

How do I receive my tickets?

There are 4 ways to get your tickets. 

1) When there is enough time before the concert date we can send the tickets to you in your country with EMS shipping. This costs between 10 and 15 dollars and takes 3-4 business days.

2)  We can send tickets anywhere in Korea for free.

3) You can pick them up directly from us in Seoul.  We will provide you with the location and date in some cases.

4) Some tickets must be picked up on the day of the event. In these cases KoreanBuddy sends you the reservation number in an email and you can show that number to get the tickets at the event.

How safe is TicketBay?

TicketBay is very safe.  They have an escrow system which means the ticket seller doesn’t get the money until after we have received and verified the tickets.  We have purchased many tickets through TicketBay and have never seen a fake ticket.  We can guarantee you will get the tickets or 100% of your money back.

Can the Ticket seller cancel the sale? What happens then?

The ticket seller can cancel the sale at anytime, for any reason, and this does happen sometimes. In this case KoreanBuddy will repurchase similar tickets for you again. If there are not similar tickets available we will work with you to find others or refund your money if you request.

Deposit-Express service saves 2-3 days on processing time and costs the same as a normal order. Have your items purchased without waiting for a product invoice. Have your package shipped before you pay.

This option is ideal for customers, especially those in different time zones, who A) order frequently and B) order items that have a short purchase windows and products that sell out quickly.

Contact us for more information and to give it a try

The Steps

  1. Make a deposit with KoreanBuddy for a set amount $50, $100, $150 etc. The deposit can be in any currency KoreanBuddy accepts. The deposit acts as your budget for making express orders and is refundable at anytime you do not have an active order in progress.
  2. Place an order for products within the amount of your budget. In the notes section write “EXPRESS ORDER”
  3. Upon receiving your order we will purchase the items immediately without sending an invoice.
  4. Once we receive the items we will send a photo for you to approve. You can request the shipping method when placing the order or any time during the order process.
  5. We will ship the items the same day we receive approval*.
  6. Lastly, you will receive the product/shipping and KoreanBuddy fee on one invoice. Optionally you can choose to receive a refund of the difference between your deposit amount and the invoice total.

*If the products + KoreanBuddy fee + shipping is over your deposit amount we require payment of the invoice before shipping.

Example 1
Shopper has a $100 deposit with KoreanBuddy and requests airmail shipping. They order 4 items totalling $60 dollars + $9 KoreanBuddy fee + $25 for shipping = $94. KoreanBuddy purchases the items that same day. After receiving the products, usually 2-3 business days later, KoreanBuddy ships the order as soon as the shopper gives approval after seeing the photos.

Example 2
Shopper has $75 deposited with KoreanBuddy and requests EMS shipping. They order 1 item totalling $50 + $9 KoreanBuddy fee + $25 shipping = $84.   KoreanBuddy purchases the items that same day. After receiving the products, KoreanBuddy sends the invoice for the order and ships the order once receiving payment for the invoice.

I Need to Make a Domestic Payment in KRW

KoreanBuddy can make domestic bank transfers in KRW on your behalf.  Send us the receiver’s banking information, the amount and the purpose of the payment.

The KoreanBuddy fee for domestic transfers is 8% of the transfer value minimum $4.50USD.

Any unanswered questions? Contact US

IkQ_kmk57G3fFkTOmtfQdp2XTZ8gic119yqvsKDkvbuPotfC7R05JPBdtuGm3OmA15xE=w300We are also on Line Chat @KoreanBuddy